Store Refund and Return Policy

Effective Date: [7th October 2024]

At Nurserybala, we aim to ensure a seamless shopping experience for our customers while supporting the diverse range of vendors on our platform. This Refund and Return Policy outlines the guidelines for returns, exchanges, and refunds applicable to purchases made on Nurserybala, a multi-vendor marketplace for wholesale and retail plant nursery products.

By making a purchase through the Nurserybala platform, you agree to the terms of this policy. If you have any questions, please contact the respective vendor or our customer support team.

1. General Return Policy

  • Eligibility: Returns, refunds, and exchanges are subject to the policies of the individual vendor from whom the product was purchased. Each vendor may have different terms regarding returns, so we encourage you to review the vendor’s return policy before completing your purchase.

  • Return Window: Most vendors on Nurserybala accept returns within 7-14 days of delivery. This period may vary depending on the vendor and product category.

  • Conditions for Return: Products must be returned in their original condition, including all packaging, labels, and accompanying items. Any signs of damage, improper handling, or use may result in the denial of the return request.

2. Non-Returnable Products

Due to the nature of certain products, the following items are generally non-returnable:

  • Perishable plants and nursery products that are damaged due to mishandling or improper care after delivery.
  • Custom or personalized orders made specifically for the customer.
  • Products marked as “final sale” or “non-returnable” at the time of purchase.

However, if the product arrives damaged or defective, you may be eligible for a refund or replacement as per the vendor’s policy.

3. Refund Process

  • Requesting a Refund: If you are dissatisfied with your purchase and would like to request a refund, please contact the vendor directly through the platform or our customer support team. Be sure to provide your order details and the reason for the refund request.

  • Refund Approval: Refunds will be processed after the returned product is inspected by the vendor. If the product meets the return criteria, the refund will be issued. Refund approval may take up to 7-10 business days depending on the vendor.

  • Refund Method: Refunds will be processed to the original payment method used at the time of purchase. In the case of COD (Cash on Delivery) orders, refunds may be processed through bank transfer or store credit, depending on the vendor’s refund policy.

4. Exchanges

  • Product Exchanges: In cases where customers want to exchange a product (e.g., for a different size or variant), exchanges may be allowed based on the vendor’s specific policy.

  • Process for Exchange: Contact the vendor through Nurserybala to initiate an exchange. Exchanges will typically follow the same steps as a return, and customers are responsible for any difference in price, as well as shipping charges.

5. Damaged or Defective Products

If a product arrives damaged or defective, you are entitled to a refund or replacement. Please follow these steps:

  • Report Immediately: Contact the vendor or our customer support within 48 hours of receiving the product, and provide photographic evidence of the damage or defect.

  • Vendor Resolution: The vendor will review the claim and offer a resolution, which may include a replacement, refund, or exchange.

Nurserybala will assist in resolving disputes, but is not responsible for the condition of products sold by individual vendors.

6. Shipping Costs for Returns

  • Vendor’s Policy: The cost of shipping returns is subject to the vendor’s policy. Some vendors may offer free return shipping, while others may require customers to bear the shipping costs.

  • Non-Refundable Shipping Fees: Original shipping charges are generally non-refundable unless the return is due to a vendor error, such as shipping the wrong product or delivering a defective item.

7. How to Initiate a Return

To initiate a return, follow these steps:

  1. Log in to your Nurserybala account and go to your order history.
  2. Select the order for which you want to request a return.
  3. Contact the vendor directly using the message or contact option available in the order details.
  4. Follow the instructions provided by the vendor for the return process.

If you require further assistance, you may contact Nurserybala’s customer support team at:

Nurserybala
Address: Bhubaneswar, Odisha, India
Email: [info@nurserybala.com]
Phone: [+91 6371126845]

By making a purchase on Nurserybala, you acknowledge that you have read and understood this Refund and Return Policy. We encourage both customers and vendors to cooperate for a smooth resolution in the case of returns and refunds.