Privacy Policy

Effective Date: [7th October 2024]

At Nurserybala, we value the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our multi-vendor marketplace, which facilitates the sale of wholesale and retail plant nursery products. By using the Nurserybala platform (the “Platform”), you consent to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following types of information when you use our Platform:

a. Personal Information

  • Registration Details: Name, email address, phone number, and other contact information provided during account creation.
  • Vendor Information: If you register as a vendor, additional information such as business name, address, and payment details may be required.
  • Transaction Information: Details about your purchases, payment methods, and shipping information.

b. Non-Personal Information

  • Usage Data: Information about how you interact with the Platform, such as browsing activities, the pages you visit, and the time spent on those pages.
  • Device Information: Details about the device you use to access the Platform, including your IP address, browser type, and operating system.

2. How We Use Your Information

We use the information collected for various purposes, including:

  • To Provide and Improve Services: To facilitate transactions, process payments, deliver products, and improve user experience.
  • Customer Support: To respond to inquiries, provide technical support, and assist with any issues.
  • Marketing: To send promotional materials, updates, and offers related to Nurserybala. You can opt-out of marketing communications at any time.
  • Legal and Compliance: To comply with legal obligations and resolve disputes that may arise between vendors and customers.

3. Sharing of Information

We may share your personal information with third parties under the following circumstances:

a. With Vendors

When you make a purchase on the Platform, your relevant information, such as name, address, and contact details, may be shared with the vendor to fulfill the order.

b. Service Providers

We may engage third-party service providers to perform functions such as payment processing, shipping, marketing, and customer support. These service providers have access to your personal information only to perform specific tasks on our behalf.

c. Legal Requirements

We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government investigation.


4. Data Security

Nurserybala takes reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. While we strive to implement industry-standard security practices, no method of online transmission or storage is entirely secure. Therefore, we cannot guarantee the absolute security of your data.


5. Your Rights

As a user of Nurserybala, you have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccuracies in your personal information.
  • Deletion: You may request the deletion of your account and personal information, subject to any legal requirements to retain certain data.
  • Opt-out: You may opt-out of receiving marketing communications from us by following the instructions in the emails or contacting us directly.

6. Cookies and Tracking Technologies

Nurserybala uses cookies and similar technologies to enhance your browsing experience. These technologies allow us to collect information about your usage patterns, track preferences, and provide personalized content. You can control cookies through your browser settings, though disabling them may affect the functionality of the Platform.


7. Third-Party Links

Our Platform may contain links to third-party websites or services. Nurserybala is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.


8. Children’s Privacy

Nurserybala does not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it from our records.


9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on the Platform, and the “Effective Date” will be revised accordingly. We encourage you to review this policy periodically.


10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Nurserybala
Address: Bhubaneswar, Odisha, India
Email: [info@nurserybala.com]
Phone: [+91 6371126845]

By using Nurserybala, you acknowledge that you have read, understood, and agreed to this Privacy Policy.